Frequent questions

How orders are placed? Through the website or by calling: 55 2270 8886 e-mail: sat@padelmania.mx Hours: Monday to Thursday: 10:00 a.m. to 8:30 p.m. / Friday 10:00 a.m. to 7:00 p.m. / Saturday 10: 30 a.m. to 2:00 p.m.

Do the products have VAT included? Yes, the prices advertised on the website include 16% VAT

Can I place orders if I am from a country other than Mexico? Yes, with the same conditions as purchases in Mexico. For these cases there are special conditions. We recommend contacting the customer in advance to expand the information.

Are there discounts on the products? Yes, we can make discounts on the products studying each case in particular. Ask us and if this discount is accepted, we will send you a code that can be exchanged at the time of purchase, before making the payment.

What happens if the product I ordered is sold out? We will contact you as soon as possible to communicate and find the best solution.

HOW MUCH DOES THE SHIPPING OF MY ORDER COST ME? How much are the shipping costs? Shipments in Mexico are made through Fedex, the world leader in courier services. The cost is reflected at the time of purchase.

How long will it take to get my order? The delivery time is 24 to 72 hours (in business days) to the Republic, provided that we have stock of the products ordered and the payment method is PayPal. If your payment method is income or bank transfer, the shipping process will start once the entry has been received with the order reference in the Padelmania account. If your order is not in stock, you will receive it between 3 and 7 business days. If your order is not in stock and we verify that getting this order is longer than 7 business days, we will immediately inform you with the waiting time indicated by the material distributor, the client being able, in this case, to accept or reject the order.

How can I know the status of my order? Entering your personal account within our website to see the data, you can also check your mail, every time the status of your order changes the system sends an automatic mail with the notification, you can also check the status indicating the order number through any of our contact methods.

Can I request that the order be sent to an address different from the one with which I registered? Yes. Before making the payment, we give you the option of putting a shipping address different from the one with which you registered.

HOW CAN I PAY IN PADELMANIA? What are the payment options? Padelmania makes available to customers the following forms of payment to make their purchases in the online store: Bank Transfer or Income Account. In both cases you must indicate the order number as a concept of the transfer or deposit. As soon as the purchase amount is entered into our account, we will send your order. Payment through PayPal It is the easiest and safest way to make payments online. If you do not have a PayPal account yet, you can create it in this link: https://www.paypal.com/es/webapps/mpp/home

Is the product I buy guaranteed? All the products offered on the Padelmania website have the guarantee of the suppliers who guarantee that these items are in perfect condition for their use. According to current regulations, these products have a guarantee of two years from the moment of purchase. During the first six months it is presumed that the problem is due to a factory failure unless the supplier proves otherwise, while from the sixth month and up to two years it will be the client who has to demonstrate that the failure has occurred. due to an original failure. If the customer believes that the problem is due to a failure of the brand: You should contact our guarantee department: sat@padelmania.mx and follow the instructions. The Warranty Department will respond indicating the information you have to provide, as it varies depending on each brand. All communication will always be done through e-mail. Once the information has been checked by the brand, if it has proven that the defect can be manufacturing, the customer will send the order to the address indicated by Padelmania, with the customer paying the shipping costs. Once the product is reviewed, the technical service of the brand can proceed in three different ways: a) Fix the product and return it to the customer. b) Send a new article to the client, always being of the same nature as the previous one. Only one different product will be sent at the end of stocks of the first. In the event that the client does not want any item, a voucher will be generated to exchange it in the online store within a period of 6 months. c) Determine that there has been no manufacturing fault so the technical service will not fix or change the product. In the cases a) and b), Padelmanía will assume the expenses of delivery of the product to the client. In case c) the customer will assume the shipping costs of the product that does not come under warranty.